'Pay Better Attention!' - how does the story end?

Submitted by Nigel Robertson
in
Podcast Discussions
Mike & Mark, I really liked this members-only podcast. It gave me some practical tips on putting the DISC stuff into immediate practise - thank you. I loved your anecdote at the end about the flight attendant who went from being grumpy to plying you both with free drinks. And I have a question. How did you do it? I understand that we should observe people's behaviour and quickly assess their tendency (for D i S or C) and then 'lean' toward their style by changing our own behaviour. But this flight attendant was 'having a bad day' so how did you change your behaviour to match hers more closely? Obviously you didn't also act grumpy. What did you do? Nigel
Submitted by Jeff Simmons on Monday December 11th, 2006 10:55 am

I would like to hear the answer to this question also. We all run into people who are having a bad day and wish we could be more effective with them regardless of their mood, such as at the mall during Christmas time.

Thanks
Jeff

Submitted by Mark Horstman on Sunday December 17th, 2006 2:57 pm

I flattered her, with what the DISC model suggested she would most appreciate, and brought her co-workers into the equation as well.

Successful, yes; illustrative or edifying, no.

Mark