Hi All,
I have recently stated work with a start up company that has basically no performance management documentation. I have taken it upon myself to develop this as I find it impossible to manage without it.
Te first document I am working on is for a 3 step probation review. Each step equates to 1 month.
For the first month I have included the below criteria:
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Attendance and Punctuality:
· Adhering to start and finish times.
· Absenteeism.
· Break times.
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Dress Standard and Appearance:
· Profession appearance.
· Neat and tidy.
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Team Work:
· Ability to work within the team.
· Personality and cultural fit.
· Task sharing/assisting others.
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Work Performance:
· Attention to detail.
· Asking questions.
· Grasping basic concepts.
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I am resonably happy with this but am just after some feedback.
Thanks
Jamie
Customer Service/Contact Centre
Thanks md-144, you make some very good points.
The company I am working for has just been started up on the back of siging a deal with a national retailer offering installation services for their products. Initially only air conditioner intallations will be on offer however the service will open up to include things such as home thearter and gas heating. There are 100 stores nationally however to get all processes correct we are currently only servicing 4.
The role I am looking to complete the probation review for is a CSR in a contact centre.
The team is only a team of 2 at the moment but we are planning to be servicing all stores within 6 months so there is going to be massive and growth quite quickly. I think it is important for each new employee to have clear goals and objectives over their probation period.
You are definitely correct about the appearance and personality comments. I'll have to rethink what I am trying to achieve there.
Thanks
Jamie