13:56:52 From Scott Delinger to Everyone: Last game I played was Wizardry on Apple IIe. 13:58:32 From Michael Auzenne to Everyone: OOoooh, fancy. I couldn’t afford an Apple IIe at the time 13:59:30 From Mark Bentsen-V to Everyone: Howdy Wendii! 13:59:47 From read.ai meeting notes to Everyone: Eric, Henry, Mike, and Suzanne added read.ai meeting notes to the meeting. Read provides AI generated meeting summaries to make meetings more effective and efficient. View our Privacy Policy at https://www.read.ai/pp Type "read stop" to disable, or "opt out" to delete meeting data. 13:59:52 From Kendra Bork to Everyone: I’m there as well now. 🙂 14:00:01 From Scott Delinger to Everyone: Alberta in the house! Ryan Densham, Jeremy:❤️ 14:00:15 From Wendii Lord to Everyone: Replying to "Eric, Henry, Mike, and Suzanne added read.ai meeti...": Read stop 14:00:21 From Michael Lyubinin to Everyone: greetings from (temporarily) rainy California Jason Husk:👏 14:00:32 From Kendra Bork to Everyone: Just south of DFW. Small town. 🙂 Mark Bentsen-V:🤠 14:00:34 From Amanda Bosh to Everyone: Hello from Flagstaff, AZ! 14:00:48 From Ben Ploeger to Everyone: Greetings from Asunción, Paraguay 14:01:04 From Gerhard to Everyone: Hello from Alicante, Spain 14:01:14 From DavidRennard to Everyone: Dallas, TX! 14:01:23 From David Cohen to Everyone: Greetings from Massachusetts 14:01:27 From Michael Hollinger to Everyone: Checking in from Austin :) Kendra Bork:💚 14:01:32 From Mark Walker to Everyone: Greetings from Sandy, Utah! 14:01:38 From Dani Soave to Everyone: Hi from Michigan! 14:01:52 From Annelies Van den Broeck to Everyone: Greetings from rainy Belgium 14:01:56 From Justin Paul Lawrence to Everyone: Hi From the wilds of the Chicago suburbs… 14:02:16 From Deborah Rojas to Everyone: Hello from Albany, NY. 14:02:30 From Matt Becker to Everyone: Hello from Twin Cities, MN 14:03:16 From David Timpe to Everyone: Hello from Chicago suburbs. 14:03:20 From Santiago De Angulo to Everyone: Also hello from Twin Cities, MN! 14:03:21 From Ryan Densham to Everyone: Replying to "Hello from Alicante, Spain": wow I'll be there on June 2 14:03:31 From Cristina Moldoveanu to Everyone: Hello from Pennsylvania www.linkedin.com/in/cristinamoldoveanu 14:03:53 From Jean Nkamdon to Everyone: Hello from Maryland 14:03:55 From Mark Hommerding to Everyone: Go Lions! Mike Dawson, Dani Soave:👍 14:04:04 From Justin Paul Lawrence to Everyone: Snow builds character... Wendii Lord, Michael Lyubinin, Elle Stephens @worldoelle:😂 14:04:21 From Cameron Hunt to Everyone: Happy Thursday from Anacortes, Washington (state) 14:04:45 From Scott Delinger to Everyone: Replying to "Snow builds character...": That must be why people call me a character, right? (Edmonton, Alberta, Canada, where the snow just melted) Elle Stephens @worldoelle:😂 14:05:03 From Justin Paul Lawrence to Everyone: Replying to "Snow builds character...": 100% 14:06:30 From Trevino.leticia to Everyone: Greetings from California. Michael Lyubinin:👏 14:07:34 From Amanda Bosh to Wendii Lord (direct message): Sorry for accidentally going off mute earlier! 14:07:38 From Diogenes Perez to Everyone: Replying to "Happy Thursday from Anacortes, Washington (state)": Greetings, I used to live in WA, I loved my day trips to Anacortes and I walways stopped by K&R Farms Stand. We loved their ice cream and their cherry butter. 14:07:41 From Bryce McLaren to Everyone: G’day from Brisbane, Australia 14:07:58 From Wendii Lord to Amanda Bosh (direct message): No worries - we’ve all done it! 14:07:59 From Diogenes Perez to Everyone: Greetings from Norwell, MA 14:09:13 From Fred Owens to Everyone: Wow it was bad. 14:09:15 From Avi Poje to Everyone: ouch 14:09:56 From Chris Myers to Everyone: Hi from St. Louis 14:10:10 From Jason Husk to Everyone: Replying to "Greetings from California.": Where at in CA? 14:10:30 From Trevino.leticia to Everyone: Replying to "Greetings from California.": Fullerton 14:10:35 From Wendii Lord to Everyone: Just in case you weren’t here just as we started - Carrie asked that we hold all our questions to the end of her presentation Fred Owens, Diogenes Perez:👍 14:11:06 From Jason Husk to Everyone: Replying to "Greetings from California.": Nice. I'm up in the Bay Area. Trevino.leticia:❤️ 14:11:10 From Scott Delinger to Everyone: Replying to "Happy Thursday from Anacortes, Washington (state)": I lived in Richland in the 90s for a bit. VERY unlike Anacortes. Cameron Hunt:😆 14:11:18 From Cameron Hunt to Everyone: Replying to "Happy Thursday from Anacortes, Washington (state)": I'll have to check that out! Looks like it's down in Oak Harbor- next trip down 14:11:25 From Phil Beyer to Everyone: These “Problems” are quite a setup… I’ve already decided that Carrie is a rockstar sheerly due to her survival of what sounds like an extremely stressful and challenging journey. Wendii Lord, Scott Delinger, Matt Becker:➕ Matt Becker:🎉 14:11:37 From Kendra Bork to Everyone: Replying to "These “Problems” are quite a setup… I’ve already d...": Agreed! 14:11:39 From Michael Lyubinin to Everyone: Replying to "Greetings from California.": Same for me - Jason and I are neighbors Trevino.leticia:❤️ 14:11:43 From Matthew Barndt to Everyone: Replying to "Hello from Alicante, Spain": I studied abroad in Alicante years ago and would love to get back. Ryan, enjoy your trip, and Gerhard enjoy your day-to-day! 14:12:13 From Michael Lyubinin to Everyone: done well - initial data collection Scott Delinger:👍 14:12:15 From Yanek Korff to Everyone: Diagnosed the problem you wanted to solve. Phil Beyer:💯 14:12:29 From Trevino.leticia to Everyone: You listened to their needs and concerns 14:12:37 From Mark Hommerding to Everyone: Replying to "Hello from Alicante, Spain": Good: Listened to managers and senior leadership 14:12:46 From Scott Delinger to Everyone: Starting with a ton of forms….ehhh. 14:12:50 From Michael Lyubinin to Everyone: and not just data collection, it also likely helped establish relationships 14:12:51 From Matt Schouten to Everyone: Seems you may have made a lot of changes fast 14:12:55 From Gerhard to Everyone: Replying to "Hello from Alicante, Spain": Thanks! Anytime you want to visit, let me know. +34 661 878 151 14:12:58 From Mark Bentsen-V to Everyone: structured approach and comprehensive response 14:13:09 From DavidRennard to Everyone: 30 days is a tight PIP! 14:13:25 From Mark Bentsen-V to Everyone: definitely having leadership support also 14:13:28 From Trevino.leticia to Everyone: You started to document Scott Delinger, Scott McLellan:👍 14:13:33 From Michael Lyubinin to Everyone: was prioritization of identified issues / needs done? 14:13:41 From Adam Keown, Eastman to Everyone: I suggest sampling information from team members below those managers. Phil Beyer:💯 14:13:44 From Mark Hommerding to Everyone: Good: It sounds like you started by listening. To both managers and senior leadership. 14:14:00 From Thomas Cox to Everyone: I couldn’t tell how well you educated or indoctrinated the managers 14:14:13 From Wendii Lord to Everyone: Replying to "I couldn’t tell how well you educated or indoctrin...": “Indoctrinated”! Phil Beyer, Scott McLellan:😂 14:15:04 From Michael Hollinger to Everyone: FYI I make jokes about my job occasionally and I say “don’t get sued, don’t go to jail” and - this is the first time I’ve heard someone in all seriousness say “Stop getting sued” as a legit goal. 🙂 Phil Beyer:➕ Michael Lyubinin, Trevino.leticia, Scott McLellan:👍 14:15:36 From Fred Owens to Everyone: Wow fighting at a Book Club. Phil Beyer:➕ Michael Lyubinin, Scott McLellan, Matt Schouten:😂 14:16:03 From Michael Dawe to Everyone: Replying to "FYI I make jokes about my job occasionally and I s...": agreed, imagine "number of incoming lawsuits" being your metric in a monthly review 😂 Phil Beyer, Scott McLellan:💯 Heather M. Hyland:🥴 14:16:14 From Kendra Bork to Everyone: Replying to "Wow fighting at a Book Club.": I’ll refrain from a fight club reference. 😂 14:16:15 From Scott Delinger to Everyone: Replying to "Wow fighting at a Book Club.": The first rule of Book Club is to not fight in Book Club. Justin Paul Lawrence, Yanek Korff:❤️ Yanek Korff:👏🏽 Tim Ottersburg, Mark Bentsen-V, Kendra Bork, Forrest Pitz, Dani Soave, Michael Lyubinin, Annelies Van den Broeck, Scott McLellan, Yanek Korff, Mark Hommerding, Justin Ellis:😂 14:16:30 From Santiago De Angulo to Wendii Lord (direct message): Hi Wendii, I have to drop off this call. I am really hoping I can access the recording after. Is this presentation being recorded and can I have access to it? 14:16:42 From John Lepore to Everyone: Mandating one on ones 14:16:47 From Fred Owens to Everyone: I think any contact with a manager is good. 14:16:47 From Matt Becker to Everyone: Clear expectations and accountability 14:16:48 From Matt Schouten to Everyone: Well: Shifting gears from something that wasn’t working 14:16:49 From Cannell, Antony (External Applicant) to Everyone: 1 on 1 Mandate - I think that helps with transparency to get everyone to the same level 14:16:54 From Yanek Korff to Everyone: They actually started happening - good. Phil Beyer:➕ 14:16:58 From Michael Dawe to Everyone: Fighting in book club probably not the outcome you'd hoped for 😄 Phil Beyer, Elle Stephens @worldoelle, Scott McLellan:😂 14:16:59 From Scott Delinger to Everyone: Got to know staff. 14:17:03 From Mark Hommerding to Everyone: Good: you tried something! One worked, one did not. 14:17:03 From Michael Lyubinin to Everyone: well - O3s, were the results measured? 14:17:05 From Avi Poje to Everyone: Public shaming for not conducting O3s is good :) Elle Stephens @worldoelle:👍🏿 14:17:05 From Thomas Cox to Everyone: Replying to "I couldn’t tell how well you educated or indoctrin...": I use “doctrine” to mean “fundamental and generally applicable principles” — I consider the M-T canon as “doctrine” in this sense. ;-) 14:17:11 From James Bolden to Everyone: Replying to "Snow builds character...": Mandatory One on Ones most definitely 14:17:15 From Zoom user to Everyone: Being proactive, experimenting. 14:17:23 From Annelies Van den Broeck to Everyone: Measuring the O3s 14:17:24 From Yanek Korff to Everyone: Having a way to track if they were happening & reporting / inspection - good Phil Beyer:➕ 14:17:34 From Trevino.leticia to Everyone: You had an opportunity to build relationships, set structure and expectations on 1:1 14:17:42 From Mark Bentsen-V to Everyone: having persistence through resistance 14:17:47 From John Lepore to Everyone: Done differently? Maybe the book club 14:17:51 From Thomas Cox to Everyone: Bring boppers into the book club so they could hit each other without harm Elle Stephens @worldoelle, Scott McLellan, Phil Beyer:😂 14:17:55 From Cameron Hunt to Everyone: Were the purpose/structure of the O3's explained? 14:18:00 From Fred Owens to Everyone: I think you could have trained the managers on O3s before you implemented. 14:18:03 From Mark Bentsen-V to Everyone: Addressing root causes 14:18:07 From Forrest Pitz to Everyone: Not just mandating the 1:1 process but having a process for driving accountability around it rather than just an unmeasured mandate Thomas Cox:❤️ 14:18:10 From Ari Mukamal to Everyone: Did you think about having management team do 1:1s with their directs first and then rolling out downline? Phil Beyer:➕ Elle Stephens @worldoelle, Phil Beyer:💡 14:18:14 From Chris Myers to Everyone: Did you start O3s with managers and their bosses to help them see the value before mandating they do them with their reports? Phil Beyer:➕ Elle Stephens @worldoelle, Phil Beyer:💡 14:18:15 From Phil Beyer to Everyone: re: O3 tracking… missed opportunity to use MT app to rollout and include tracking 😉 Elle Stephens @worldoelle:👍🏿 Phil Beyer:😂 14:18:15 From Michael Lyubinin to Everyone: book club - sounds like rule-setting could have been done better to avoid fighting Phil Beyer:➕ David Gionet (Vancouver, BC, Canada), Scott McLellan:👍🏻 14:18:45 From Wendii Lord to Santiago De Angulo (direct message): Yes - you’ll be sent an email as soon as it’s ready! Santiago De Angulo:👍 14:19:11 From Scott Delinger to Everyone: Replying to "book club - sounds like rule-setting could have be...": Yeah, ground rules would have been a benefit from the beginning 14:19:27 From Thomas Cox to Everyone: Maybe start with the top performers or most interested folks first as a demo Trevino.leticia, Scott McLellan:👍 14:20:10 From Yanek Korff to Everyone: Oh! Delegated the big ball. Oops. 14:20:20 From mark to Everyone: I love using book clubs as drivers of change. Done well it gives people a chance to ask questions and debate and accelerate through the change curve. Phil Beyer:➕ Thomas Cox:👍 14:21:03 From Phil Beyer to Everyone: Question: Were you using MT guidance exclusively in 2015 for your O3 rollout? Or was it a combination of other guidance? 14:21:31 From Avi Poje to Everyone: As far as book clubs go... May I suggest The Effective Manager? 🙂 Indira:👍🏼 Phil Beyer:💯 Wendii Lord, Elle Stephens @worldoelle, Phil Beyer:😂 14:21:50 From Matt Schouten to Everyone: Replying to "As far as book clubs go... May I suggest The Effec...": 1st or 2nd edition? 14:21:55 From Avi Poje to Everyone: Replying to "As far as book clubs go... May I suggest The Effec...": Yes! Matt Schouten, Phil Beyer:😂 14:22:19 From Avi Poje to Everyone: Replying to "As far as book clubs go... May I suggest The Effec...": I've read both. I've made my team read the 2nd ed. Thomas Cox:🎯 14:23:01 From John Lepore to Everyone: That must have been controversial to off board performers that were jerks! Thomas Cox:😂 14:24:01 From Scott Delinger to Everyone: I’m sure the engagement consultants had a program to offer you... Phil Beyer, Michael Lyubinin:😂 14:24:03 From Justin Bloxham to Everyone: Don’t let Mark know you did an engagement survey… Andrew J Hall - LACSD, Phil Beyer, Paul Johnson, Michael Lyubinin, Jason Husk, John Lepore, Paraic KENNY:😂 14:25:15 From Thomas Cox to Everyone: Curious how you trained the peer facilitators Michael Lyubinin:👍 14:25:36 From Mark Hommerding to Everyone: I would be interested to hearing about the effectiveness of quarterly meetings -- were strictly to discuss culture or did you also review strategic direction of the company as a whole? 14:25:46 From Thomas Cox to Everyone: Also curious what specific changes flowed from the focus groups 14:25:57 From Matt Becker to Everyone: You made an effort 14:26:00 From John Lepore to Everyone: That fact that you had them. Bonding… 14:26:02 From Annelies Van den Broeck to Everyone: Better communication due to staff meetings 14:26:06 From Adam Keown, Eastman to Everyone: What went well - Actions showing you were listening 14:26:09 From Avi Poje to Everyone: That's a lot of work for a 150 employee company. 14:26:10 From Michael Lyubinin to Everyone: well - focus groups, and all staff; should have probably avoided the survey 14:26:17 From Thomas Cox to Everyone: Sounds like you kept noticing what staff were saying, and trying new things, e.g. to listen better 14:26:22 From Mark Hommerding to Everyone: I would like the company meetings showed that you were addressing -- but did it work? 14:26:22 From Zoom user to Everyone: What was the goal at this point? Milestones? 14:26:26 From Lauren Makaleev to Everyone: You asked people what they wanted and tried to do it. 14:26:30 From Mark Bentsen-V to Everyone: balanced feedback and non-hierarchy channels for communication Diogenes Perez:👍 Ben Thoron/ Old Globe:👏 14:26:36 From Diogenes Perez to Everyone: showing employees and managers you were listening to their needs. 14:27:01 From Michael Lyubinin to Everyone: instituting something like upward feedback as part of perf reviews would have been better than the engagement survey 14:27:19 From Thomas Cox to Everyone: Always loop back and tell people what you are doing or have done with the results of any survey or focus group. 14:27:20 From John Lepore to Everyone: TLA: Maybe should have dug deeper in the communication problems. It seems maybe you assumed that is was a certain type of communication Matt Becker, Thomas Cox:👍 14:27:24 From Avi Poje to Everyone: I'm guessing the engagement survey probably didn't tell you much that you didn't know already--communication is important. 14:27:36 From Mark Hommerding to Everyone: Had planned follow up with smaller teams? 14:27:55 From Thomas Cox to Everyone: Didn’t hear you ask, “what would you workers need to see and hear from leadership to feel more listened to?” 14:28:08 From Mark Hommerding to Everyone: Surveys can yield data, but not "tone" in a direct meeting. 14:28:23 From Mark Bentsen-V to Everyone: staged implementation approach 14:28:24 From Jason Husk to Everyone: Did the all-hands offsite achieve its goals? Was it to just get everyone together for fun and food, or trying to drive clarity down in the organization? Mark Hommerding:👍 14:28:36 From Cameron Hunt to Everyone: Quarterly off-sites - were they viewed a celebration? A work session? Did they become an entitlement that then went away? Mark Hommerding, Cody:👍 14:29:58 From Michael Lyubinin to Everyone: betting the focus group gave you much better data than the survey 14:31:28 From Thomas Cox to Everyone: Did you do a process like Brene Brown’s for turning values into behaviors? Phil Beyer, Scott Delinger:➕ 14:31:35 From Mark Hommerding to Everyone: Core values -- was that exercise effective? I worry about sloganeering rather than demonstrating in their day-to-day behavior. Gerhard:👍 14:31:49 From Jason Husk to Everyone: 8 seems like a lot to remember... Gerhard, Thomas Cox:👍 14:32:25 From Michael Lyubinin to Everyone: core values - “unlock your potential” seems very generic, while the others are much more specific and actionable (at first glance) 14:33:32 From Thomas Cox to Everyone: Oooooh! Toughest Place! Love it! 14:33:38 From Avi Poje to Everyone: This is great 14:33:39 From Thomas Cox to Everyone: Stealing that 14:35:14 From Thomas Cox to Everyone: “Defender of the culture” meetings! Awesome. Amanda Ulrey, Ari Mukamal, Mark Hommerding:👍 14:35:18 From Mark Hommerding to Everyone: Good: Fired jerks. Defined core values. Fired the jerks. The rest of staff would know they were appreciated and realized there were results for non-performance. I love that you had "Defender of the Culture" meetings! John Lepore, Trevino.leticia:👍 14:35:20 From John Lepore to Everyone: Defender of the Culture - love it 14:35:22 From Scott Delinger to Everyone: Find a way to say no! 14:35:33 From Avi Poje to Everyone: LOL 14:35:37 From Mark Hommerding to Everyone: Replying to "Stealing that": same 14:35:38 From Diogenes Perez to Everyone: Good one 14:35:40 From Matt Schouten to Everyone: I’m stealing that 14:35:47 From Ryan Parks to Everyone: Now that’s a slogan 14:35:55 From Fred Owens to Everyone: I'm interested in how that fit with your talent acquisition team. It has been my experience that they are very concerned with other companies making offers before we do to good candidates. Thomas Cox, Forrest Pitz:👍 14:36:05 From Phil Beyer to Everyone: LOVE the slogan!!!!!! 😍💯 Cody:👍 14:36:13 From John Lepore to Everyone: “Raise the Bar” hiring Phil Beyer, Cody:💯 14:36:57 From Thomas Cox to Everyone: Replying to "I'm interested in how that fit with your talent ac...": I’ve lost good candidates to our slow hiring process. It’s the price of being thorough. I’d rather lose 10 excellent fits than hire 1 horror show. Scott Delinger:💯 14:37:23 From Michael Lyubinin to Everyone: if people were getting hired before this change without every interviewer saying “yes”, that’s the first indication things were not well 14:37:31 From Avi Poje to Everyone: Why am I feeling nervous that you're headed towards pandemic years? 14:37:48 From Chris Myers to Everyone: Replying to "I'm interested in how that fit with your talent ac...": You have to strike a balance there. 14:37:55 From John Lepore to Everyone: I love this hiring process! Great playbook. I know you are bringing the principles of MT but really ..this is put together so well 14:38:05 From Phil Beyer to Everyone: Question: How did you counteract the tendency towards a consensus decision with the mandate of 100% approval requirement? 14:38:20 From Thomas Cox to Everyone: Replying to "I love this hiring process! Great playbook. I kn...": Makes me think someone read “The Effective Hiring Manager” ;-) John Lepore:🤔 14:38:34 From Cameron Hunt to Everyone: Good to have a robust hiring regime, but also a lot of managerial time/effort put into that- was it efficient/effective in getting the right players? 14:38:41 From John Lepore to Everyone: The hiring process. 14:38:44 From Annelies Van den Broeck to Everyone: Great recruitment process 14:38:44 From Michael Lyubinin to Everyone: hiring process - love it 14:38:49 From John Lepore to Everyone: I wouldn’t have made it through that! 14:38:53 From Scott Delinger to Everyone: HR discovered I (hiring manager) was done with an interviewee when I put my pen down during an interview. 14:38:54 From Forrest Pitz to Everyone: Replying to "I'm interested in how that fit with your talent ac...": It feels like in a lot of places the metric being measured in talent acquisition is hires not hires who go on to be successful and that leads to mismatched incentives where I've had someone from our talent acquisition team say "the goal for every candidate is to find a way to say yes" which in my estimation is criminal Pat Laughton:👍 14:38:57 From Avi Poje to Everyone: Fantastic making the hiring tougher. 14:39:07 From Michael Lyubinin to Everyone: were there clear grading critieria for the interview rounds? 14:39:08 From Mark Hommerding to Everyone: well: a love culture add rather than "settle" for culture fit 14:39:16 From Trevino.leticia to Everyone: Changed in hiring process. You confirmed they were a good fit. You made more internals a part of the process. 14:39:21 From Justin Paul Lawrence to Everyone: No horror. We’re a pretty abrasive bunch… ;) Phil Beyer:➕ Cody, Phil Beyer:😂 14:39:27 From Wendii Lord to Everyone: Replying to "I'm interested in how that fit with your talent ac...": There’s a cast for that - remind me! 14:39:34 From Mark Bentsen-V to Everyone: multiple decision makers - balanced rigor with efficiency 14:39:34 From Thomas Cox to Everyone: I love tracking data and noticing who says ‘yes’ too easily, and how the hiring process connects to later performance of candidates who do get hired. Really brilliant and thorough. Scott Delinger:👍 Cody, Scott McLellan:💯 14:39:49 From Jason Husk to Everyone: Hiring to Core Values - critical for getting the right folks on board 14:39:53 From Mark Bentsen-V to Everyone: Also, REAL consequences Scott McLellan:👍 14:39:54 From Fred Owens to Everyone: Good is you really brought more consistency to your selection process. 14:40:11 From Annelies Van den Broeck to Everyone: Tracking the data finally :) 14:40:16 From Chris Williams to Everyone: Unanimous decision for new hires is awesome! We do that and it is a superb way to make sure everyone is in agreement rather than just going along with who is in front of them. Trevino.leticia, Annelies Van den Broeck, Thomas Cox:❤️ Phil Beyer:➕ 14:40:38 From Abby De Molina to Everyone: Replying to "I'm interested in how that fit with your talent ac...": We did try to look at hires and their tenure and how they moved through the organization so we could move people through the pipeline, however; my team got eliminated 14:41:01 From Peter Samuel to Everyone: Did you stop the process when you received "no" votes? 14:41:12 From Peter Samuel to Everyone: And if so, did you notify the candidate? 14:41:19 From John Lepore to Everyone: For the Done DIfferetnly: The Values List is good but sometimes it becomes word soup and fluffy. But I believe that you called that out. Also was there a distinction between whether the vlaue list was aspirational Phil Beyer, Forrest Pitz:➕ 14:41:39 From Wendii Lord to Everyone: Replying to "I'm interested in how that fit with your talent ac...": Found it - https://www.manager-tools.com/2008/04/manager-tools-talent-scouting-averages Annelies Van den Broeck, James Bolden:❤️ 14:41:49 From Ryan Parks to Everyone: What was significant about getting rid of PIPs? Phil Beyer:➕ 14:41:58 From Mark Bentsen-V to Everyone: Did you have interviewing training? Thomas Cox:❤️ 14:42:07 From Zoom user to Everyone: Ever wonder about using disc for recruiting? I don’t suggest it but might be tempting for this crowd 14:42:19 From Diogenes Perez to Everyone: I had to adjust the bar in 2021 and 2022, if we didn't hired on the spot we risk losing them to another company. Employees were interviewing in 3 to 5 companies at the same time. 14:42:33 From Diogenes Perez to Everyone: today is a diffrent landscape. 14:42:45 From Wendii Lord to Everyone: Replying to "Ever wonder about using disc for recruiting? I don...": NO! Gerhard, Thomas Cox, Michael Dawe:😂 14:42:50 From Thomas Cox to Everyone: Replying to "What was significant about getting rid of PIPs?": It seems from what Carrie is saying like the PIP process was HR centric and took away some manager autonomy. Otherwise I can’t see why to drop it. 14:42:53 From Michael Lyubinin to Everyone: the full day of interviews - are the 4 managers essentially conducting same type of interview, or are they purposefully different (different grading dimensions, different areas of focus in question banks, etc.)? is there a process to train new interviewers to ensure consistency in grading / recommendations? 14:43:02 From Wendii Lord to Everyone: Replying to "Ever wonder about using disc for recruiting? I don...": (That’s the short version. I can give you the long version if you like!) Mark Bentsen-V:✔️ 14:43:10 From Abby De Molina to Everyone: Replying to "Ever wonder about using disc for recruiting? I don...": I mentioned DISC during my interview yesterday 14:44:15 From Thomas Cox to Everyone: Replying to "the full day of interviews - are the 4 managers es...": Did you use the MT Interview Creation Tool? Gerhard:👍 14:44:17 From Mark Hommerding to Everyone: Were the reviews qualitative or quantitative? 14:44:37 From Zoom user to Everyone: Replying to "Ever wonder about using disc for recruiting? I don...": Yeah it’s not a good idea! Not predictive 14:44:46 From Ryan Densham to Everyone: Really like this as a framework for a quarterly touch point (we now have annual reviews plus minimum 3 "touchpoints" during the year) Phil Beyer, Scott McLellan:💯 14:45:04 From Thomas Cox to Everyone: Ooooh, HOW are you tracking feedback instances? 14:45:12 From John Lepore to Everyone: Two great things. Made the reviews more frequent AND you simplified them. Where I last worked, we made them more frequent (2x/year) but we did not slim them down. So they were also late. And became later. Matt Becker:👍 14:45:25 From Avi Poje to Everyone: Oh, this is interesting. Disconnecting goals from the review seems odd to me. 14:45:28 From Abby De Molina to Everyone: Replying to "Ever wonder about using disc for recruiting? I don...": I think it would be too hard to implement but in the role they mentioned influencing so I just mentioned that was where I fell in DISC 14:45:32 From Scott Delinger to Everyone: I like quarterly reviews along with OKRs (NOT the same thing) Scott McLellan:👍 14:46:15 From Wendii Lord to Everyone: Replying to "Ever wonder about using disc for recruiting? I don...": DISC as an interviewee is different than using DISC as part of recruiting (and choosing) candidates. One I will endorse, the second I will not :-) 14:46:41 From Phil Beyer to Everyone: I’m bummed I need I drop… this is a FANTASTIC report of the incredible work you did over the past 10 years, @Carrie Proven. I’m energized and encouraged to hear how you completely turned this battleship. GREAT WORK!! Thomas Cox, Dani Soave, Scott Delinger, Wendii Lord, Lauren Makaleev, Pat Laughton, Ari Mukamal:❤️ 14:47:40 From Michael Lyubinin to Everyone: having the guide and actively using it for onboarding - love it Scott Delinger, Thomas Cox:👍 Forrest Pitz:💯 14:48:30 From John Lepore to Everyone: That is also the ET mission, right? Results and Relationships Thomas Cox:❤️ Ari Mukamal:👍 14:49:36 From Avi Poje to Everyone: Wow, 13% is nice 14:49:49 From Diogenes Perez to Everyone: What happened in 2021, and 2022?? 14:50:10 From Matt Becker to Everyone: Replying to "What happened in 2021, and 2022??": The Great Resignation? Avi Poje:💯 14:50:18 From Michael Lyubinin to Everyone: Replying to "Ever wonder about using disc for recruiting? I don...": psych profiling tools have VERY dark history wrt their use for hiring - not a good idea 14:50:26 From Thomas Cox to Everyone: Replying to "Wow, 13% is nice": Under half the industry average, if I’m tracking correctly. 14:50:59 From Scott Delinger to Everyone: Slide 36 is THE MONEY SLIDE for Mortgage Centre HR. Well done! Cody, Gerhard, Thomas Cox:👍 14:51:20 From Thomas Cox to Everyone: Replying to "Ever wonder about using disc for recruiting? I don...": There’s an enormous literature on which hiring tools actually predict job performance. Most of this literature is ignored. Michael Lyubinin:👍 14:52:15 From Yanek Korff to Everyone: niiiiiiiice 14:53:05 From Michael Lyubinin to Everyone: outstanding results, congratulations! 14:53:20 From svuk to Everyone: Replying to "niiiiiiiice": great presentation Carrie, brilliant story!! You are an inspiration. Dani Soave:❤️ 14:53:33 From Avi Poje to Everyone: That's awesome 14:53:53 From Annelies Van den Broeck to Everyone: Congratulations, it is great story of continuous improvements by taking step by step 14:53:53 From Fred Owens to Everyone: So are you really surprised that with better people you are performing better. So the war for talent is real? Matt Becker:❤️ 14:53:59 From Trevino.leticia to Everyone: Carrier evident that you made an impact. Your changes resulted in positive results. Scott Delinger:👍 14:54:24 From Scottie Girouard (she/her) to Everyone: So sorry I have to drop - thank you so much for a wonderful presentation. Congrats! 14:54:49 From John Lepore to Everyone: Give me many ideas to utilize. Thanks Carrie! 14:55:08 From mark to Everyone: Amazing stuff. Thank you so much for this talk! Lots of great ideas! 14:55:42 From Ryan Densham to Everyone: well done! 14:55:47 From Ryan Parks to Everyone: No silver bullet, 100 golden BBs 14:55:48 From Annelies Van den Broeck to Everyone: Thanks for sharing! 14:55:57 From Ari Mukamal to Everyone: Thank you for a great talk! And Congratulations on your results! 14:55:59 From Dan Horan to Everyone: Carrie - such a great presentation, well done! Elle Stephens @worldoelle:‼️ 14:56:03 From Mark Hommerding to Everyone: Replying to "Ever wonder about using disc for recruiting? I don...": Well done! 14:56:11 From Deborah Rojas to Everyone: Thank you! 14:56:12 From Scott Delinger to Everyone: I’m wondering now if fixing Mortgage Centre didn’t make for a more robust company that founding a different Mortgage Centre (2.0). 14:56:13 From Mark Hommerding to Everyone: Well done! 14:56:13 From Sarah Zimmerman to Everyone: Inspiring and many thanks! I need to use your ideas. 14:56:15 From Chris Myers to Everyone: Thank you Carrie! 14:56:34 From Cody to Everyone: Such great progress and improvement. Thank you for sharing. Elle Stephens @worldoelle:👍🏿 14:56:38 From Avi Poje to Everyone: Excellent presentation and great to see your hard work paid off Elle Stephens @worldoelle, Scott Delinger:‼️ 14:56:43 From Jason Husk to Everyone: Congrats! 14:56:51 From Lauren Dewhurst to Everyone: This was a fantastic presentation! Thank you for sharing! 14:57:06 From Mark Bentsen-V to Everyone: Thank you Carrie for sharing such a comprehensive case study of organizational transformation. Brilliant! 14:57:09 From Dani Johnston to Everyone: Appreciate the great info and presentation. I have to drop for a meeting, and thank you so much 14:57:48 From Abby De Molina to Everyone: Replying to "Ever wonder about using disc for recruiting? I don...": Thanks for the distinction Wendii because I do agree that it would have been really hard for them to use on their side as a recruiter, for sure 14:57:56 From Annelies Van den Broeck to Everyone: I need to go, another great session, thanks to the manager tools team for making these monthly sessions happen and thank to Carrie for sharing your story. Another inspirational session 14:57:58 From Scott Delinger to Everyone: Excellent topic, problem, walkthrough, and presentation. 14:58:02 From Trevino.leticia to Everyone: Thank you Carrie. 14:58:18 From Abby De Molina to Everyone: Thank you Carrie - this was terrific! Appreciate you sharing your journey 14:58:23 From Amanda Ulrey to Everyone: Thank you very much for sharing. I have lots of notes and many things to think about for my company. 14:59:23 From Ari Mukamal to Everyone: Would love the Culture Guide! 14:59:51 From Abby De Molina to Everyone: Common sense is not always common 15:00:24 From David Cohen to Everyone: Thank you for sharing your experience and lessons learned. Curious to know if your Quarterly Reviews were inspired by the MT One Page Review. Love the terminology for the 4 areas. 15:00:49 From Scott Delinger to Everyone: Replying to "Common sense is not always common": Common sense is UNcommon. 15:01:09 From kurtwestphal to Everyone: Interviewing team coordination and training to align ‘high standard recruiting’ how was this addressed 15:01:10 From Forrest Pitz to Everyone: Using the culture deck as a way to drive the conversation with new employees ala the MT "First Meeting With New Direct Series" is fantastic. Sounds like a great way to move them from aspirational words to clear defined expectations 15:01:46 From Ryan Parks to Everyone: Thank you, Carrie! Great session sad I have to drop 15:02:04 From Yanek Korff to Everyone: Must drop - thank you! Love the journey. 15:02:33 From Bryce McLaren to Everyone: Thanks Carrie - great insights. 15:02:47 From Forrest Pitz to Everyone: NTD. Thanks Carrie for the great talk. Fantastic to see all the steps in the journey 15:02:52 From Jean Nkamdon to Everyone: Thanks for the presentation I have to drop 15:03:00 From Heather M. Hyland to Everyone: thank you 15:03:18 From Cameron Hunt to Everyone: Thank you for sharing your journey, Carrie! 15:03:28 From Teresa Beckner to Everyone: Have to drop. Thanks all! 15:05:20 From Michael Lyubinin to Everyone: have to drop, thank you so much! 15:07:04 From Thomas Cox to Everyone: This was super, thank you so much Carrie. 15:07:29 From Michael Auzenne to Everyone: Thanks, Carrie … have to run to another meeting. Loved this! Thank you so much for sharing your experiences with us. 15:07:44 From Lauren Dewhurst to Everyone: How much did you have to tailor the Manager Tools "tools" to your individual culture? Were you able to use many of them "out of the box"? 15:08:09 From Cody to Everyone: Thank you so much for the great presentation. 15:09:00 From Diogenes Perez to Everyone: Thank you all, I need to jumo to my next call. 15:09:42 From Vin D'Agostino to Everyone: This was awesome! I'm sorry, but I need to jump off. See you all next time! 15:11:09 From Jeremy to Everyone: What types of things would your mangers discuss in "unlock your potential", and how does it differ from did great/need more? 15:11:48 From Tom Cassidy / NBW to Everyone: Ignore if off-topic but why did you move from Basecamp to Monday.com ? 15:12:13 From Zoom to Everyone: “Can I give you some feedback?” How did you make this less odd when you started implementing this? Did you change the verbiage? 15:14:14 From Mark.Rago to Everyone: what a great response. spoken from real experience 15:14:57 From Joe Wood to Everyone: Thanks, Carrie! Great case study